A CONCEPTUAL AND DYNAMIC METHOD OF INNOVATION IN TOURISM by Xavier Decelle Maître para Conférences, Institut de Recherches et d'Etudes Supérieures ni Tourisme (Irest) Université Rome 1 Panthéon-Sorbonne, France


The importance of advancement was lengthy underestimated operating activities. In contrast to the major innovations essential to development in manufacturing sectors, innovations in services and tourism had been secondary and capital-scarce, and for that reason they were ruled out from the opportunity of government fascination and action. It is interesting to note the discourse transformed with the emergence of new information and communication technologies (NICT), which have been specifically influential in the realm of travel. The spread of new ways of development and the producing organisational surprise waves, combined with marketing alterations this has entailed, have been the main topic of much exploration. Yet the concerns involved in innovation in travel and leisure are not limited to the information wave, and many other queries remain.


This kind of contribution reveals a portion of your report (2002-2003) to the Nationwide Tourism Plank on Tourisme et creativity: bilan ain perspectives (" Tourism and Innovation: Analysis and Outlook”). Our approach has been to:

• Look at statements made during interviews with tourism industry leaders in the lumination of the latest findings of theoretical work with innovation in services.

• Assume a context of complexity: travel and leisure products will be composite items.

• Consider an approach that may be comparative (on the sector level) and multidisciplinary (on the academic level).

• Require a systemic procedure: tourism's comarcal grounding and government input are main considerations.

• Prevent common-sense pitfalls: avoid these kinds of " myths” as the innate unproductiveness of assistance activities, lack of ability to pioneer (" Can one imagine a hotel-restaurant carrying out research? ”), low capital-intensity, inability to create substantial efficiency gains and the low quality of jobs made available from the tourism industry.

Understanding innovation

Advancement can be defined in a multiplicity of methods. The leading theoretician of development, Joseph Schumpeter (1883-1950), already had a extensive vision from the concept, covering new

© OECD, 2005 1

products, fresh production processes, new marketplaces, new unprocessed trash and new forms of company. For Schumpeter, the common line between all of these changes is they involve " carrying out fresh combinations” that happen to be qualitatively important and presented by dynamic business commanders, or " entrepreneurs”. The meaning generally accepted today does not necessarily require a major modify linked to a certain individual.

Today, you ought to take bank account of the doubtful (risky) characteristics of the process, and of the need for innovation to lead to the creation of value that in the end is evaluated by consumers.

" …a means of creating new value … geared initially towards clients, as the primary arbiters of business competition, but the one that can also require other stakeholders as key beneficiaries, such as the organisation by itself (employees), shareholders (profitability), exterior partners, and so forth ”1

Newness does not actually suggest creation ex nihilo

Innovation differs by creativity. Creative imagination refers to the production of new tips, new methods and technology, whereas advancement corresponds to the usage of new and creative ideas plus the implementation of inventions. Using this it employs that people and organisations could possibly be creators without being innovators.

Innovation presents the sum total of a joint, social process (and not really the result), at the conclusion of which an invention is either utilized or not really used. Innovations must be appropriated by user-adopters, which explains why time lag is sometimes long between invention and innovation. It might involve simply marginal improvements....


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